Archive for March, 2009

Has Seagate Data Recovery Done A U-turn?

Saturday, March 14th, 2009

Rumours are starting to trickle through the data recovery industry that the debacle of the Seagate 7200.11 problem continues and that after bowing to consumer pressure (and in our opinion rightly so), Seagate may have rescinded its free data recovery offer.

How true this rumour is remains to be seen but if it is true it signifies yet another u-turn by this corporate giant, and not in the consumers favour. To many that have suffered from data loss and business downtime, or who had to go to the expense of paying for a service before the amnesty was announced the damage to Seagate’s reputation may have already been done.

Perhaps Seagate feels that damage limitation has been successful and it has contained the very vocal uprising but latecomers to the party will have to fend for themselves because if their recovery was urgent, they would have lodged a recovery request by now.

The problem with any drive failure generally is that although the manufacturer will (sometimes under duress) replace a failed drive, almost all will not holds their hands up to data loss claims as this could involve millions. Perhaps the deluge of recovery request was simply too great for the company to swallow.

Whether or not this rumour has any substance remains to be seen but if so check with your local data recovery company as they may be able to help.

Do Cost Comparison Websites Work For IT Services?

Thursday, March 5th, 2009

How can it ever be possible to compare the price of data recovery without understanding the root of the problem?

You only have to do a quick search on Google for Data recovery to get a true glimpse of how competitive an arena this particular sector of the IT industry actually is, and if you dig a little deeper it becomes very apparent to the trained eye the tactics and strategies many companies go to, to capture the market the latest of which is cost comparison websites.

Doing a cost comparison is reasonably easy especially if you are comparing out of the box products, and /or you have a number of manufacturers or suppliers that are happy to supply their best price to the comparison website.

All very fair and reasonable but what if the services offered will vary or the end solution will depend on the problem in the first place. Also what if the companies being compared have not even agreed to be in the comparison scheme in the first place but are being falsely compared using comparative information that is as loose as a gaseous cloud to say the very least.

The big question here is where does it leave the consumer who is in most cases urgently looking for the best solution to a data loss problem in the first place, surely this would be classed as a blatant attempt to mislead the consumer to the fact that they are dealing a reputable company and getting a fair price to boot.

Most reputable data recovery companies will of course not wish to see customers put in this situation.

Without question data recovery requirements and solutions will vary from case to case and drive to drive, and each recovery will need to take into account many other deciding factors as well that without an initial evaluation simply cannot be properly assessed.

Product comparison websites are here to stay and in most cases offer a fair and reasonable cost comparison where most industry businesses subscribe, but even product comparison sites are starting to crack as the big players pull their support in favour of supplying an truly independent quote …..their own.

Product comparison of services simply will never be accurate as not enough details are known upfront and actual solutions can be too varied so these comparison sites should be avoided or taken with a big dose of salt.